Two questions decide whether an agent is good at this job: how long they keep a customer in conversation, and how many sales that conversation produces. Vicipulse scores both from raw VICIdial facts.
60%
Sales output
30%
Talk depth
10%
Hygiene
Welcome back.
Agent performance data is behind a session — every view is audited.
Sessions expire on the server. Every sign-in is written to audit_log.